Great food wonderful people
Very easy to order online and have your food ready when you arrive to pick it up.
Food itself is Always Great! The one problem they have is that, the cook isn't following the requests of the patrons on special requests. Several times now in the past several months I've had requests for extra items or not to include certain items in the dish I ordered and each time one or the other or both are not followed. It gets very frustrating! I call and they say the cook must have not followed, heard them say it, or did not see it on the order. I see by the other comments that others have had this same problem. Time to Start Taking this Serious "China Town"!! Because, Honestly, I really like your food, But, I also really like the food at the place on the west side of Jackson on Hwy.60 near the freeway, Hong Kong Express. And, to this date they have never messed up an order for me, with or without special requests. I live on the south side of West Bend, so it isn't much of an extra drive, or a couple of minutes, to start going there on a regular basis. I would strongly recommend you address this issue, as I, and from other comments I have read, others are ready to start taking our business elsewhere, not too far away. Again, Your Food is Delicious! But, if I'm not getting what I ordered or the way I order it, Then What's the Point!
Had order ready as soon as I walked in!
Although the rice could have been cooked a tad longer, everything else was perfect and delicious as usual. They didn't forget my special request and it was all ready at the time I requested for pick up. Love this place and it's my only go to for chinese food!
Food is always delicious here!
Hot and ready when I arrived to pick it up.
Good service and ready on time.
Lobster fried rice was very dry and had fake crab meat. Would not order again. Definitely not worth the price.
overall food was not bad. We were given the option to choose how spicy we wanted our dishes and did not seem like that was addressed at all. also the egg rolls were a little on the soggy side and not too good.
service and food excellent .. wish they delivered
Always the same great quality. Consistent. The order was ready by the time I arrived. Walked right up to the counter and paid, passing everyone sitting and waiting. What a great app. More people should use it.
Everything was correct on the order, made for the time I asked and still hot when we got it home! Delicious!
Food very tasty. We'll be back
The process was very easy and loved the food as always!
I had ordered on-line, but when I got there to pick up my order, it wasn't ready yet.
best place in town.
Only time I didn't check to make sure everything was there.....The Chicken Lo Mein was missing. Otherwise, everything else was fine.
So good and the food was fresh and hot!
Good food, great prices!
The food was very delicious as always and generous portions. One problem (first time ever had a problem) we ordered shrimp w. snow peas and got chicken w. snow peas.
Great food at an affordable price!
Food was very good, however, my wife had Hunan Chicken at lunch and again at dinner (2 different orders) and found the dinner time order to be less flavorful......maybe different cooks??? It would be good to standardize the dishes to be consistent in taste. Also I asked for my Tai Chen chicken to be "very spicy" and it was just moderately spicy (it's never spicy enough no matter how much emphasis I put on wanting it very spicy)
Yum! Using the App is awesome. We can give requests on each item. We like spicy and our order was right on! Our go to take out.
Every time I use this app, my order is NEVER ready when I come to pick it up. I also allow for extra time on the order and when I co.e in they act like they are just receiving my order or they had placed it asidec and never started it. Then on top of that I have to wait for several orders before me. At least another 15 more minutes, which defeats the purpose of online ordering. I also bring my baby with me so it is very inconvenient to wait longer for the food!
Fast friendly and tastey
Specifically said white rice with 2 of the orders, got home and all had fried rice. There was water chestnuts and baby corn in the general tsao order, made us question the rest of the order.
China Town is the best Chinese food in West Bend - I recommend them to everyone I know. They have always served great food! On our latest order, the Sweet and Sour Shrimp wasn't good - the breaded shrimp was very hard and dark (overcooked or old grease), and we had to throw out half of it, but this is the ONLY time this has ever happened. Otherwise I think they deserve 5 stars. GREAT FOOD!!
We always love the food we receive and the service is great. Ordering online is fast and easy. However, we paid for but did not receive the Fried Donuts. Other than that all our orders have been ready on time and filled according to our order.
We always enjoy our food from China Palace, but did have an issue with our order today. Were out of white rice and substituted fried rice. That would have been fine, but out order had three veggie entrees and they gave us pork fried rice. Oops.
Delicious. Very large portions, yet inexpensive!
Consistently good, and I like the order on line feature.
As usual order was correct, however, in my chicken fried rice -there was way too many onions, almost too much to want to eat it
Excellent as always!! Been getting food from here since 1996. Fresh and large quantities given. Plenty for another meal. Very reasonably priced.
Great app. So easy!!!
Good food and was ready at the time requested.
Ordered online after work and it was done when I got there. Food was tasty as always.
The service was good, the food was terrible. What happened?
Everything was very good as usual!
Perfect in every way!!
Just finished shopping and needed to pick up something for dinner. Places the order online, drove from one end of town to the other, by the time I got there it was ready for me. Food was great. Kids were happy and so was I.
Everything was fresh and hot. Delicious as always.
Everything was great
Any questions please call us.
1446 West Washington Street, West Bend, WI 53095
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